Explore the Service Relationship Management Revolution

Service events are often chaotic and stressful. When an asset breaks down or connected asset (IIoT) sensor data alerts you to potential problems, does this kick off a series of phone calls, emails and unproductive time trying to figure out what to do next, scheduling it and then trying to track and manage the process? When that happens, manufacturers, dealers, service providers, leasing companies and fleets all feel the pain and the costs.

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Visualizing the Future of Truck Maintenance: 2017 TMC Exhibition Updates

Posted in TMC, VMRS on March 1, 2017

Fleets, OEMs and service providers are increasingly relying on advanced technologies to make truck maintenance more efficient and cost effective.

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Decisiv Summit Looks at Outsourced Fleet Maintenance Services

Posted in Fleet Maintenance on December 22, 2016

The 7th annual Decisiv Maintenance Summit and User Conference took place recently in Reston, Virginia. During the five-day summit, fleets, providers, lessors and managed maintenance providers tackled the most important issues in trucking and transportation. This year, the focus was on outsourced fleet maintenance services and the need for transparency in obtaining real-time status updates and KPIs.

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3 Benefits Manufacturers Gain from Better Communication with Fleets

Posted in Fleet Maintenance on December 15, 2016

The key to success in fleet maintenance is keeping communication flowing through the entire service and repair supply chain. When fleets, manufacturers and service providers all use cloud technology and a closed-loop Service Relationship Management (SRM) system, all parties have access to real-time information about asset and repair status. That greater transparency, as well as faster approvals, remove major sources of friction and conflict within the supply chain.

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3 Ways Telematics Helps Improve Your Fleet Asset Utilization Rates

Posted in Fleet Maintenance on November 23, 2016

Today’s vehicle fleets have vast amounts of data at their disposal.

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Is Lack of Asset Visibility Hurting Your Truck Leasing Profits?

Posted in Fleet Maintenance on November 17, 2016

When your revenue depends on a healthy truck leasing operation, you face three key challenges.

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Peterbilt and Kenworth Join the Decisiv Service Event Management Network

I don’t normally use this forum to promote Decisiv or our solutions; instead, I try to focus on timely and important industry topics. However, there’s been a major milestone for us and the industry.

This past week, it was announced that that Peterbiltand Kenworth will be using the Decisiv SRM platform to power their service management initiatives.

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3 Reasons OEMs Need Cloud-Based Service Relationship Management

Posted in Trucking on September 22, 2016

As a truck or equipment manufacturer, you spend millions, if not billions, of dollars designing and building products that effectively meet customer needs and, hopefully, provide a level of differentiation at the point of sale.

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Brake Safety Week Is Here: Check Your Preventive Maintenance Program

Brake SafetyWeek is back.

Between September 11 and September 17, be on the lookout for “law enforcement agencies across North America [that] will conduct inspections on large trucks and buses to identify out-of-adjustment brakes, and brake-system and anti-lock braking system (ABS) violations.”

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Driver Retention in the Age of 5% Unemployment

Posted in Trucking on August 22, 2016

With the average age of drivers rising and the driver shortage getting worse, you need to double down on your driver retention efforts.

Does this mean that you need to increase wages?

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